Service Agent

Responsible to complete his duties efficiently and as per the set deadlines at all times

Coordinates and assigns Catering Helpers for smooth workflow.   • Cooperate to meet the operational work demand.   • Ensures polite and submissive attitude while dealing with the colleagues and the internal customers.    • Ensure that required equipment in the Section is cleaned as per schedule.  • Assists Team Leader & supervisor in the withdrawal of items from the Stores as and when required.   • Take control of the Shift during the absence of the Asst. team leader.   • Assists the asst. team leader to update and file records on a daily basis.   • Ensures to follow meals/coffee breaks as per direction of the team leader & supervisor.  • Ensure against the misuse of any Saudia or Saudia Catering Property.   • Ensures the preparation of flights YC/Crew or FC, JC Bulk Food as per given instructions, i.e., Catering order, Loading and Packing Plans of the concerned Airlines.   • Make sure that Hygiene quality standard to be followed during preparation of flights and check production date mark/temperature control etc.   • Assists the team leader in Planning for Smooth preparation of flights.   • Ensures that correct equipment is prepared as per requirement for Economy Class on a daily basis.   • Ensures that up-catering telexes are treated on priority basis and action immediately and according to the requirement.   • Coordinates with other departments (Kc/Kb) regarding Salad and Dessert requirement for daily operation.   • Ensures that any deviation during the preparation of flights are reported to the team leader/Supervisor on duty.   • Ensures that correct label is placed for each flight as per Packing Plan and print the label on computer label printing machine.   • Ensures that all flights are well organized and stored in Cold Room after preparation.   • Ensures all expiry dates to be checked properly. 

Having proper communication with colleagues. • Flexibility for all Operational requirement’s needed. • Accepting all the assignment given by their superiors and good teamwork.