Manager, IT Infrastructure

Job Summery

Lead and manage the IT Infrastructure function to ensure secure, resilient, and efficient delivery of infrastructure services that support business objectives. The role is responsible for infrastructure strategy execution, operational oversight, system availability, vendor and cost management, stakeholder engagement, and alignment with cybersecurity, regulatory, and audit requirements, including NCA Essential Cybersecurity Controls (ECC). The Manager serves as a key partner to executive leadership, business units, and other departments, ensuring infrastructure platforms, services, and technology investments are standardized, scalable, compliant, and optimized to support organizational growth, operational continuity, and digital transformation initiatives.

Job Description

• Oversee the availability, performance, monitoring, and continuity of IT infrastructure services.
• Translate business requirements into infrastructure plans, technical solutions, and capacity recommendations.
• Manage infrastructure architecture, implementation, standardization, and lifecycle management.
• Act as an escalation point for infrastructure incidents, service disruptions, and operational issues.
• Lead, develop, and supervise the IT Infrastructure team while ensuring operational coverage and capability development.
• Manage vendors, service providers, software licenses, maintenance contracts, and infrastructure-related expenditures.
• Ensure compliance with cybersecurity policies, NCA Essential Cybersecurity Controls (ECC), regulatory requirements, and audit activities.
• Support security monitoring, access controls, vulnerability remediation, incident response, documentation, and audit findings closure.
• Deliver effective IT infrastructure support, troubleshoot major incidents, perform root cause analysis, and implement corrective actions.
• Lead infrastructure projects and technical initiatives while ensuring alignment with approved scope, schedule, budget, quality, and governance requirements.
• Drive continuous improvement in infrastructure reliability, efficiency, automation, security, resilience, and service delivery.
• Participate in on-call support and ensure operational continuity of business-critical infrastructure services.
• Report infrastructure incidents, risks, control gaps, service issues, and corrective actions to management.
• Manage and support enterprise infrastructure platforms including Microsoft Azure, Microsoft 365, Windows Server, Active Directory, Microsoft Entra ID, Nutanix, VMware, Veeam Backup & Replication, IAM, PAM, Microsoft Defender, and enterprise networking solutions.
• Ensure the design, implementation, monitoring, maintenance, optimization, and security of cloud, virtualization, backup, disaster recovery, storage, networking, and identity management systems.

Skills

• Strong enterprise infrastructure operations, architecture, governance, and service management knowledge.
• Strong leadership, team development, delegation, and accountability management capabilities.
• Excellent stakeholder management and ability to work with executive leadership, department heads, business units, and cross-functional teams.
• Strong executive communication, presentation, negotiation, influencing, and conflict-resolution skills.
• Experience in vendor, contract, budget, license, and cost optimization management.
• Knowledge of hybrid datacenter, cloud, Microsoft platforms, virtualization, storage, backup, monitoring, identity, endpoint management, collaboration, and networking technologies.
• Understanding of cybersecurity controls, NCA ECC, risk management, audit evidence, and regulatory compliance.
• Strong project governance, prioritization, decision-making, analytical, documentation, and problem-solving skills.
• Ability to manage major incidents, competing priorities, and high-pressure operational situations.