Team Leader

1-      Implement all instructions & directives coming from Asst. Manager / Regional Manager and ensure that all staff follows.

2-      Follow the instructions from Immediate Superior, Supervisor / Asst. Manager / Regional Manager.

3-      Supervise and participate in the daily movement.

4-      Always enhance the company image by giving above-standard quality of service to all our valued customers.

5-      Ensure submittal of all Store Daily Reports on time i.e., Duty Manager Passenger Statistics Report, Delayed Flight Order Statistics, food & facility temperature records, inventory, and shift end report to Admin Office.

6-      Ensure high quality of food and service on all areas covered.

7-      Participate in maximizing profitability of the department and achieve the set target plan.

8-      Prepares requisition through UCAS of goods required for all designated areas with proper control and strict monitoring.

9-      Monitor and check non-moving goods stocks and report to Section head.

10-  Responsible for food pickup of foods from Production kitchen area.

11-  Responsible of delivering all food items from Unit to Lounge premises.

12-  Responsible in taking Delayed Flight Orders and to act accordingly as per the department manual procedure as applicable.

13-  Ensure on time Delayed Flight food pick-up and delivery as per the department manual procedure as applicable.

14-  To render service to Delayed Flight whenever it is required as applicable.

15-  Ensure loading / offloading of foods as per the time required in the operation.

16-  Ensure cleaning / washing of all used equipment’s with proper safekeeping procedure.

17-  Collect all newly ordered equipment’s for proper safekeeping.

18-  Responsible for collecting staff soiled uniforms with proper record / inventory and to be handover to Unit Laundry in- charge for washing as applicable.

19-  Responsible for receiving staff washed & cleaned uniforms from Unit Laundry with proper counting / checking as applicable.

20-  Responsible for issuing staff uniform as per the department policy procedure as applicable.

21-  Attend morning briefing with the Department Head and then after with rest of Store staff.

22-  To act and perform any other related duties assigned by Department Head / Central Lounge Manager.

23-  To encourage staff in helping the department in saving expenses.

24-  To monitor the status of all lounge equipment’s and to report any malfunctioning.

25-  Responsible for monthly inventory and expiration of stocks.

26-  Responsible for monitoring of stocks equipment of the department.

27-  Responsible for the incoming and outgoing of all equipment with appropriate inventory checklist and sign received.

28-  Responsible for the incoming and outgoing of goods stocks with suitable checklist issuance.

29-  Always ensure 100% hygiene results.

30-  To prepare food tasting and to have kitchen visit to ensure the high quality of foods are provided to all passengers.

31-  Promote standard of hygiene, safety, and sanitation of the respective areas.

32-  Ensure all staff to follow personal hygiene standard.

33-  Ensure full compliance of hygiene, quality, and temperature control for all food items in line with Quality Assurance.

34-  Ensure that all products received from kitchen and main stores are as per the department food menu guide for both lounge & delayed flight.

35-  Ensure complete checking of actual quantity and quality of all food items during pick-up and before delivering.

36-  Ensure complete checking of food shelf life / expiration date during pick-up and before delivering.

37-  To monitor staff performance, career growth, skills, attitude, work difficulties, strength and weakness evaluation and recommendations within the area of responsibility.

38-  To participate in team department building activity, gatherings, party, and meeting with all staff.

39-  Train subordinates to do their own work well. Analyze their strength and weakness and help to develop them accordingly.

40-  To attend any related training course within the department as required.

41-  To increase staff productivity and raised their moral.

42-  Communicate with subordinates verbally in writing to keep them informed on activities training recommendations.

43-  Encourage participation and create effort by maintaining a constructive attitude toward suggestion.

44-  To solve and assist staff in solving their problems both personal and work related.

45-  Assign work to subordinates in clear terms, check, and follow up.

46-  Supervise operation by personal observation and analyze or records so that work is performed at minimum cost and with proper standard of quality and speed.

47-  Keep self-updated on all developments within the company.

48-  Suggest procedures or policy for the improvement to increase the efficiency of all section area.

49-  Perform other job-related duties as assigned.

50-  Perform other duties related to the job and/or the operation of the company, in accordance with the regulations of the Saudi Labor of Law. Adherence to Cybersecurity policies and procedures.

51-  Dealing with data and information according to their level of classification.

52-  Avoid violating the rights of any person or company protected by copyrights, patents, or any other intellectual property, or similar laws or regulations.

53-  Compliance with Cybersecurity requirements related to the protection of user devices, Internet, software, systems, and Email requirements.

54-  Adhere to the acceptable use policy and Using CATRION information and technical assets only for business purposes.

55-  Obtaining the required permit from the security department or the owner of the authority in CATRION before hosting visitors in the company's specific sensitive sites.

56-  Reporting Cybersecurity incidents.

-      Proper Handling of People and Operating Project or other related Hospitality system

-      Good in communication skills, both written and verbal