Service Agent

Job Purpose Statement:

Responsible to complete his duties efficiently and as per the set deadlines at all times

Roles & Responsibility

1-          Coordinates and assigns Catering Helpers for smooth workflow.

2-          Cooperate to meet the operational work demand.

3-          Ensures polite and submissive attitude while dealing with the colleagues and the internal customers. 

4-          Ensure that required equipment in the Section is cleaned as per schedule.

5-          Assists Team Leader & supervisor in the withdrawal of items from the Stores as and when required.

6-          Take control of the Shift during the absence of the Asst. team leader.

7-          Assists the asst. team leader to update and file records on a daily basis.

8-          Ensures to follow meals/coffee breaks as per direction of the team leader & supervisor.

9-          Ensure against the misuse of any Saudia or Saudia Catering Property.

10-        Ensures the preparation of flights YC/Crew or FC, JC Bulk Food as per given instructions, i.e., Catering order, Loading and Packing Plans of the concerned Airlines.

11-        Make sure that Hygiene quality standard to be followed during preparation of flights and check production date mark/temperature control etc.

12-        Assists the team leader in Planning for Smooth preparation of flights.

13-        Ensures that correct equipment is prepared as per requirement for Economy Class on a daily basis.

14-        Ensures that up-catering telexes are treated on priority basis and action immediately and according to the requirement.

15-        Coordinates with other departments (Kc/Kb) regarding Salad and Dessert requirement for daily operation.

16-        Ensures that any deviation during the preparation of flights are reported to the team leader/Supervisor on duty.

17-        Ensures that correct label is placed for each flight as per Packing Plan and print the label on computer label printing machine.

18-        Ensures that all flights are well organized and stored in Cold Room after preparation.

19-        Ensures all expiry dates to be checked properly.

20-        Perform other job-related duties as assigned.

21-        Perform other duties related to the job and/or the operation of the company, in accordance with the regulations of the Saudi Labor of Law. Adherence to Cybersecurity policies and procedures.

22-        Dealing with data and information according to their level of classification.

23-        Avoid violating the rights of any person or company protected by copyrights, patents, or any other intellectual property, or similar laws or regulations.

24-        Compliance with Cybersecurity requirements related to the protection of user devices, Internet, software, systems, and Email requirements.

25-        Adhere to the acceptable use policy and Using CATRION information and technical assets only for business purposes.

26-        Obtaining the required permit from the security department or the owner of the authority in CATRION before hosting visitors in the company's specific sensitive sites.

27-        Reporting Cybersecurity incidents.

28-        Special provision for people with disability will be accommodated.

29-        Facilitate the flexible working hours for people with disability.

30-        Needed accessibility need were made available including facility access and technology.

-          Having proper communication with colleagues.

-          Flexibility for all Operational requirements needed.

-          Accepting all the assignment given by their superiors and good teamwork.